Terms of service
Last updated 1 September 2026
These terms apply when a business buys a website or system from TCFIRM LTD, trading as The Commission Firm. Company No. 16513044, registered in England and Wales.
1. Who we are
TCFIRM LTD ("we", "us", "the firm"). Contact: tcfcommission@gmail.com.
2. What we sell
The currently available services and prices are published on our services page:
- TCF Local Launch — £299 one-off
Prices are what appears on the site on the day you agree to the work. We can change published prices at any time, but never on a project already agreed with you.
We are not currently VAT registered, so no VAT is added. The price you see is the price you pay.
3. How a project runs
- You send us a brief with your services, prices, hours, logo and photographs.
- We build a private version and send you a preview link.
- You review it and tell us what needs changing.
- Once approved and paid, it goes live on your domain.
4. Timings
The 48-hour target on the Local Launch website is a target, not a guarantee, and it begins when we have everything we need from you — not when you place the order. If your content arrives in pieces, the clock starts when the last piece lands.
Systems take longer and we'll agree a realistic timeline with you before you pay anything.
5. Paying
Local Launch website. For an agreed case-study project, the written scope can state that payment is due only after you approve the build for launch. If you do not approve it after the included revision, you owe nothing and we retain the work.
Systems. Paid in two parts: a deposit before development begins, and the balance after private testing and before launch. Any monthly care plan starts on the date stated in the written scope.
Where we issue an online payment link, Stripe processes the card transaction. We do not see or store your full card number.
6. Deposits and refunds
Deposits are non-refundable once we have started the agreed work, because time and delivery capacity have then been committed. If you cancel before work starts, the deposit is returned in full.
If we can't deliver what we agreed, we'll refund you. If you simply change your mind after we've built it, we won't.
7. Revisions
One consolidated round of changes is included. Send them together in one go — that's what "consolidated" means. Further rounds, or changes that alter what we originally agreed, are chargeable and we'll quote you before doing anything.
8. What you need to give us
- Accurate service and price information
- Photographs you have the right to use
- Your logo, or permission to use it
- Only genuine reviews from real customers
You're responsible for the accuracy and legality of everything you send us. If you give us content you don't own, that's on you, and you agree to cover us for any claim that results.
9. Who owns what
Once you've paid in full, the agreed deliverables belong to your business. Before full payment, the work remains ours.
Fonts, plugins, stock imagery and third-party services stay subject to their own licences. We'll tell you what those are.
Unless you ask us not to, we may show your project in our portfolio.
10. Care plans
Monthly care plans cover hosting, maintenance, security updates and support. They roll month to month. Either of us can cancel with 30 days' notice.
If a care plan is cancelled, the live system stops being hosted by us. We'll export your data and give it to you before anything is switched off.
11. Domains and third-party costs
You pay for your own domain, and any third-party services your project needs, directly to those providers. They're not included in our prices.
12. What we don't promise
We do not guarantee customers, enquiries, bookings, revenue or search rankings. We build the website and the system that captures and organises enquiries. Results also depend on demand, reputation, pricing, traffic and response speed.
13. If something goes wrong
Our liability to you is limited to what you've paid us for the project. We're not liable for lost profits, lost business or indirect losses.
Nothing here limits liability for death, personal injury caused by negligence, or fraud — the law doesn't allow that and we wouldn't want it to.
14. Ending the agreement
Either of us can walk away in writing. You pay for work completed up to that point. We'll hand over anything you've paid for in full.
We may end an agreement immediately if we're asked to build something illegal, misleading, or that we consider harmful.
15. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
16. Questions
Message us on WhatsApp or email tcfcommission@gmail.com and we'll answer plainly.